Last Updated: May 2026

1. Introduction

Welcome to Maxguard. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or make a purchase from our UAE-based mobile accessories store.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, shipping address, and billing details provided during account creation or checkout.
• Order Information: Products purchased, order history, payment method details (processed securely through our payment partners), and delivery preferences.
• Device Information: IP address, browser type, operating system, and device identifiers to improve your browsing experience.
• Usage Data: Pages visited, time spent on site, products viewed, and interaction patterns to help us optimize our store.

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders, including delivery and returns
• Communicate order updates, shipping notifications, and support responses
• Provide personalized product recommendations and offers
• Improve our website functionality, product selection, and customer service
• Prevent fraud and ensure secure transactions
• Comply with UAE legal obligations and tax requirements

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience, remember your preferences, and analyze site traffic. You can manage cookie preferences through your browser settings. Essential cookies required for checkout and account functionality cannot be disabled.

5. Data Security

We implement industry-standard security measures including SSL encryption, secure payment processing, and restricted access to personal data. Your payment information is never stored on our servers — all transactions are processed through PCI-DSS compliant payment gateways.

6. Third-Party Services

We may share limited information with trusted third parties:

• Payment processors (for secure transaction handling)
• Shipping and logistics partners (for order delivery)
• Analytics providers (to improve website performance)
• Marketing platforms (only with your explicit consent)

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

7. Your Rights

As a UAE resident and our customer, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Opt out of marketing communications at any time
• Withdraw consent for data processing where applicable

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of 5 years per UAE commercial law requirements.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a prominent notice on our website.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at support@maxguard.ae.