Privacy Policy

At Maxguard, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.

This policy complies with the UAE General Data Protection Regulation (UAE GDPR) and the Data Protection Act 2018.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

• Name
• Billing and delivery address
• Email address
• Phone number
• Payment details (processed securely by third-party payment providers)

Technical Information

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on our website

2. How We Use Your Information

We use your information to:

• Process and fulfil orders
• Communicate about your purchases or enquiries
• Provide customer support
• Improve our website, services, and user experience
• Prevent fraud and ensure website security
• Comply with legal obligations

3. Legal Basis for Processing

We process your personal data based on:

• Contractual necessity (to fulfil your order)
• Legal obligations
• Legitimate interests (improving services and security)
• Consent (marketing communications, where applicable)

4. Sharing Your Information

We only share your information when necessary, including with:

• Payment processors
• Delivery and courier services
• IT and website service providers
• Legal or regulatory authorities when required by law

We never sell your personal data to third parties.

5. Cookies & Tracking Technologies

Our website uses cookies to:

• Ensure proper website functionality
• Improve performance and user experience
• Analyse website traffic

You can manage or disable cookies through your browser settings at any time.

6. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

Payment transactions are encrypted and handled securely by trusted payment providers.

7. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfil orders
• Meet legal and accounting requirements
• Resolve disputes

When no longer required, your data is securely deleted.

8. Your Rights Under UAE GDPR

You have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: support@maxguard.com